privacy policy

By using our services, you are entrusting us with all your information. We take this responsibility seriously and will do our best to protect it. You will also have control over the information you share with us.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete that information.

we want you to understand what types of information are collected when you use our services

The information collected is aimed at providing better services to all of our users, ranging from basic things like language preferences to more complex aspects such as the ads that are most relevant to you, the people you interact with the most online, or YouTube videos you enjoy. The information Sejiva collects and how it’s used depends on how you use our services and manage your privacy settings.

When you browse without signing in, we store collected information with identifiers linked to the browser, app, or device you are using. This allows us to personalize your experience, such as adjusting your browsing preferences and displaying more relevant search results based on your activity.

If you are signed in, we gather and store information linked to your Sejiva account, which is considered as personal information.

Your activity within our services helps us personalize your experience, including recommending experiences you may like. This may include:

  • Search queries
  • Content you watch or engage with
  • Purchase history
  • The people you communicate and share content with

If you make or receive calls or send messages through our services, we may gather relevant details, including phone numbers, sender and recipient emails, timestamps, call duration, routing information, and communication frequency.

You can access and manage your stored activity data by signing in to your Sejiva account.

data protection policy

At Sejiva, we believe that data privacy is a fundamental right. Our Privacy Policy explains the types of data we collect, why we collect it, and how you can manage or delete your information at any time.

Tourism Company and Legal Entity for Data Protection Policy

    • Brand Name: SEJIVA (also referred to as “we” or “us”)
    • Legal Name: PT. Sebumi Sehati Sevisi
    • Address: MULA by Galeria Jakarta (Co-working space) – Jl. TB Simatupang No.17, RT.6/RW.9, Cilandak Barat, Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12430 INDONESIA
    • Website: www.sejiva.id


By using our services, you are entrusting us with all your information. We take this responsibility seriously and will do our best to protect it. You will also have control over the information you share with us.

As a socio-eco tourism platform, Sejiva ensures that your data is secure and that you can use our website with peace of mind. We adhere to the highest data protection standards because we believe everyone has the right to know how their personal data is handled.

This document details the information we collect, how it helps improve your experience, and how we store and protect it securely.

1) Google Analytics General Data Collection via Website

To better understand user behavior, our website uses Google Analytics, which collects data via ‘cookies’. This data is processed and stored on Google’s servers in the U.S. However, if you are in the EU (or another country under GDPR regulations), your IP address is partially anonymized before being stored. In certain cases, IP addresses may be transferred to the U.S. before being masked for privacy protection.

Google Analytics processes this data to analyze website activity and compile reports for Sejiva. The collected IP addresses are not merged with other Google data. Users who do not wish to store cookies can modify their browser settings, though this may result in a less optimal website experience.

Users also have the option to prevent Google from collecting and storing their data (including IP addresses) while using our website. To do so, they can download a browser plugin from the following link:

https://tools.google.com/dlpage/gaoptout?hl=en 

For more details on Google’s policies, terms, and conditions, please refer to the link below:

https://policies.google.com/technologies/cookies 

https://policies.google.com/?hl=en&gl=de 

Google Analytics’ Terms and Conditions prohibit the collection of personally identifiable information, such as names, email addresses, or billing details. This ensures that the collected data cannot and will not be linked to any individual or Sejiva customer.

Collected data includes:

    • Visit time, pages viewed, and time spent on each page
    • Referral source (URL from which the user accessed the site)
    • Browser type
    • Operating system (OS)
    • Network location and IP address
    • Clicks on external links
    • Errors encountered when submitting forms
    • Video engagement and interactions
    • Scroll duration and user behavior on the website
    • Widget interactions
    • Demographic details (gender, age range, location, language)

By analyzing this data, Sejiva enhances the relevance of its offerings and ensures a better user experience. The data collected via Google Analytics is strictly for internal use and will not be shared with third parties. However, we reserve the right to review and control the collected data in cases where there are indications of misuse of our offerings or content.

2) Data Collection of Personal Identifiable Information (PII)

Sejiva’s website offers multiple ways for users to contact, communicate, and submit inquiries or requests. Users may provide personal information, including their first and last name, phone number, email address, preferences and interests, as well as other general or specific information. Only the information provided by the user will be collected.

3) Processing of Personal Identifiable Information (PII)

The personal information we collect is securely stored and used to contact you—whether it’s to respond to your requests, send newsletters, or provide other related information. This information will be securely stored in our Google Drive files, accessible only by Sejiva employees who have signed a confidentiality agreement.

As a tour operator, Sejiva works with third parties to arrange services like transportation and accommodation. The necessary data will be shared with them to provide these services (e.g., phone number, full name, passport number, gender, origin, etc.). This information will only be stored, processed, and shared with third parties when a reservation is made through Sejiva.

Once your reservation is processed, we typically store data only for the duration of your trip. Sensitive information (like passport copies and bank details) is deleted no later than one week after the trip ends. Email addresses and contact information will be retained in our database for future correspondence.

If you subscribe to Sejiva’s website (Newsletter), your email address, IP address, and subscription date/time will be recorded to prevent misuse. This information will be used solely for sending updates and newsletters and will be added to our internal database. We do not share this information with third parties

To ensure email security, we use a “double opt-in” system, requiring a confirmation email after you subscribe.

If you wish to unsubscribe from our newsletters, simply send an email to [email protected], and we will promptly delete your information.

4) Forwarding your Personal Identifiable Information (PII)

We only share our clients’ data to fulfill agreements or contracts, such as reservations and payments.

Once a reservation is processed, we share the necessary data with trusted suppliers/partners like local agents, accommodations, transportation, airlines, and tour guides.

For newsletters, we only share clients’ data with service providers related to the newsletter service.

We may also use payment gateways (e.g., Xendit.co), in which case we need to share your data to fulfill our service agreements.

Data will only be shared with government and state institutions in accordance with applicable laws. In other cases, we do not provide personal data to third parties and ensure its security within Sejiva’s system.

5) Use of third party services or content

To enhance user experience, Sejiva uses third-party services to offer its products to potential clients. For example, when playing a video embedded from YouTube, the user’s IP address is automatically shared with YouTube to enable content playback.

Sejiva prioritizes third-party services that require only an IP address to display content. However, we cannot prevent them from storing the IP address. If we become aware of any changes regarding data usage, we will inform our clients and website users.

6) Additional Information

Apart from the points mentioned above, we do not collect any additional personal information.Personal identification is not merged with anonymous data gathered on www.sejiva.id.

Clients and users have the right to request access to all their personal data and may modify, restrict, or delete the collected information. Exception: Data retention may be required due to legal or business obligations. In such cases, the data will be securely stored and locked in our files. If there are no legal or governmental restrictions, personal data may be deleted upon request.

7) Amendments to this General Data Protection Regulation

We reserve the right to update this policy at any time to comply with new regulations or changes in our service providers. The updated policy will take effect on your next visit to our website.